Is it weird to use the person's name in the customer service chat? I probably use it a max of 3 times, like when I first say hello and when I'm saying goodbye or thanking them. So it's not like I'm yelling their name to get their attention or anything. If the tables were turned I know I would appreciate it, but it just occurred to me that maybe that's kind of weird or rude. Am I just overthinking?

What are some things you can do when you feel like you aren’t fitting in with your team?

When you tell your manager you are unhappy and they are excited that you are putting your notice and don't try and make any changes b/c the new person/persons they are lining up will just cleanup and make it better.

Then, they get here and you are left to train them on everything you do and your manager keeps saying "I owe you an apology" because they didn't realize how taxing and mind wrecking most processes you handled were... welcome to corporate

What do you do when a store manager let's a cashier.walk all over the assistant manager? Dm isn't any help. I'm at my wits end! Store manager sticks up for cashier every single time. I've offered to give that cashier my keys . I'm so done with trying to do right, only to have manager make up excuses.

Had a panic attack at work and had to leave bc I felt like I was going to puke at my desk... I feel like a disappointment to my team, since I couldn’t go to the client site. First bad day in a while):

Employee prefers to resign instead of discussing his/her aspirations. What should be the approach to put your expectations with your Supervisor so that you can continue your association happily rather looking out without even trying within?

My team lead calls be exactly at the time of logout and keeps pinging me to complete everything by eod.

How can escape from this situation.
I want to set boundaries in the beginning itself.


Any kind of suggestions are appreciated

Confession: I wish I have the confidence of my straight, white, male coworker.

Any embarrassing moments so far in your first projects?

If my staff lied about his work experience and has slipped up sometimes about it, do I call him out? Then what do I do about it afterwards?

When is it okay to lie to the client?

Do you drink at holiday parties? This is the first company I've worked for that does a real holiday party and I'm kind of anxious about letting my guard down around my co-workers like that...

I wish I could tell my lead how much i like him.

PS: He's engaged.

It appears J Crew is filing bankruptcy this weekend and brooks bros might not be too far behind. What are consultants going to wear when we eventually get back to work??

What do you guys think about blue suits (not quite navy) being used as a normal suit for work, interviews, etc? I may just be colour blind but I feel like most navy’s are just too close to black

How do you deal with a senior member of the team that doesn’t value your input? I’d love to be more involved but I feel like I’m not given a chance to

What women’s walking shoes do you recommend? I live in Chicago and take the train to work so usually change into shoes once I get to the office.

Anyone else’s love life so DRY that you find yourself having a crush on an older man at work who is in senior leadership? I keep it professional, but I feel like I’m doing something so bad by having this crush.

That client that sends you everything “for your review” even though certain things are purely business documents and don’t need a review… What’s your typical approach/response?

When do you think associates are usually let go in small practice groups that are currently being overwhelmed with work? Is it when it starts to slows down or when they already have a candidate to replace you? Just trying to figure out how long I have after annoying a partner 😂.

Giving notice tomorrow. Accepted another offer. Nervous to tell my boss because I know I’ll be leaving them screwed but I’m miserable. Love my team. The client is stupid and the work is soul crushingly uncreative. But still feel guilty :(

Remember how you didn’t buy the dip when Covid started in March 2020 and always regretted it?

Well… chances are that you won’t buy into this dip either. I guess that’s just how we are…

Have offer from Nagarro Gurgaon. Is it possible to relocate to Bangalore post covid instead of Gurgaon ?

Offer check: VP Corp Dev at unicorn FinTech - $300k cash comp + equity. Currently 2nd yr PE associate at MM/UMM. Worried I am leaving the party too soon but interested in chance to get equity upside.

How much they pay for 2.8 yr Java developer?

So, my boss just told me that all lives matter.
Let me know if you hear about any executive HR openings, I have 16 years of global HR experience.

What are good companies to work for that also pay WELL and hire remote? This inflation situation has me worried and my current company is great to work for, but on a budget freeze so no promotions or salary increases are approved for the time being. :/

Has anyone ever gone through the interview process at Citi for HR roles? I have a question

Ross or Fuqua?

Open ended question: come annual review time, what metrics are you/your team evaluated on?

Anyone from @Tide UK? I’m interviewing for a role and I’d need some help with the prep.

YOE - 7yrs, Automation Tester, what's the current market payout?

Would a full time copywriter salary be higher for client side vs. agency side? Debating with a couple friends on it. Some say same. Some say lower at each. NYC. I know there are variables but...

Hi Tax Fishes,

Anyone can refer me to Deloitte for A2 M&A Tax Role?

Many thanks in advance 👏🏻

I was Associate 2 earlier but when I checked SF recently it's showing Associate 3 but i have not received any email or intimation.. is it a bug?

Looking to make a career change from tax to maybe tech.. does anyone have any experience or advice on what other field I could transition to?

Can someone please help me to get refference in Rackspace technology?

That moment when you don’t remember if you took your Adderall so you take one just in case 🙃

Hello everyone, I need suggestion regarding carrear transition. Devops or data engineering which path should I choose, I am software test enginner with 7 yr of experience.

Hi fishes, do you get paid by the hour or receive a salary?

Are you worried about how quickly AI support is growing?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

Creative ways to respond to customer concerns without sounding scripted?

Managers, how do you help your customer support team avoid burnout?

With technology ever expanding, how do you think it will affect customer support? Will your favorite brands/companies replace people with robots?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Tell me a feel-good story from work that will restore my faith in humanity.

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

Hiring managers, what do you look for as you’re going through resumes?

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

How do you prevent the negativity of your job from impacting your personal life?